About Call Center Calc
This app will help call center managers to perform on-the-fly staffing related calculations. Currently there are 7 types of calculators in 14 languages. The app uses Erlang formula to perform the following staffing...
This app will help call center managers to perform on-the-fly staffing related calculations. Currently there are 7 types of calculators in 14 languages. The app uses Erlang formula to perform the following staffing related calculations:
· Agent Count (Staff)
· Average delay
· Service level
· Agent occupancy
· Number of trunks
· Blockage probability
Previous Versions
Here you can find the changelog of Call Center Calc since it was posted on our website on 2019-11-06 13:43:21.
The latest version is 1.0 and it was updated on 2024-04-19 18:46:20. See below the changes in each version.
Call Center Calc version 1.0
Updated At: 2015-02-08
Disclaimer
Official Google Play Link
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